Emotional Intelligence

Published: 29th April 2010
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Emotional Intelligence (EQ) is a concept focused on how effectively people work with others. These EQ skills are unique from a person's technical skills and cognitive abilities. Multiple studies have shown that EQ competencies often account for the difference between star performers and average performers, particularly in positions of leadership.

The Emotional Intelligence concepts are not new and the actual term was introduced in 1990. Daniel Goleman then brought it into the mainstream more by writing about it in the New York Times, his own book and the Harvard Business Review. Consider the EQ model developed by Daniel Goleman and others which identifies four components of emotional intelligence:

•Self Awareness

•Self Management

•Social Awareness

•Relationship Management

Emotional Intelligence: The 4 Components

Self Awareness means having a clear understanding of one's emotions, strengths, weaknesses, drives and capabilities. People have various degrees of self awareness. Those with a high self-awareness level are usually able to discover how their feelings and values affect them. This, in turn, relates to how they interact with others. Along with that comes awareness of their limitations and strengths as well.

Self Management is what Goleman says frees us from being prisoners to our emotions. Without understanding what we're feeling, we can't control our feelings and this leaves us at the mercy of our emotions. Folks with high self-management skills are usually positive and enthusiastic because they are able to assess their feelings.

Social Awareness is mostly about empathy. It's the ability to read another person's facial expressions, voice and other non-verbal signals in order to understand that person's emotions. People with a high social awareness can size up someone's emotions and act accordingly.

Relationship Management is where these three previous skills all come together. This is the most visible aspect of a person, and in particular leaders. This is where you see skills like conflict management, team building, and influencing others. They are exceptional at working with others.

Some folks are naturally gifted in the 4 components of emotional intelligence while others are not. Luckily, it is indeed something that can be developed, or learned. The advantages to this are possibly better relationships with family and friends but also in the workplace.

Emotional Intelligence at Work

The workplace is a common place where people must work collaboratively. High emotional intelligence skills are especially beneficial for those in leadership positions such as managers and supervisors. If a manager understands that she can actually adapt her behavior to achieve the desired outcome, she must first focus on her employees behaviors so that she can be aware of how they act and react. However, more often than not, people don't have the self-awareness to see how they come across to others or the social-awareness to understand other people's behaviors. In any case, Emotional Intelligence is an interesting path to research for the betterment of personal and work relationships. For more information visit here: http://www.tracomcorp.com

Emotional Intelligence is a concept focused on how effectively people work with others. Emotional Intelligence competencies can account for the difference between star performers and average performers, particularly in positions of leadership. TRACOM's SOCIAL STYLE Model is a way to learn, understand and apply these Emotional Intelligence concepts in the workplace.


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